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Support / Implementation Engineer

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Brief description :

SunTec is Hiring _ Support / Implementation Engineer​
  • Work with the project team to ensure smooth takeover of projects and customer support through well-defined processes and checklists
  • Manage individual project priorities, deadlines and deliverables
  • Work with our clients in a proactive way to help them leverage the optimum value from our products and solutions
  • Write clean code and develop defect free re-usable configuration items (profiles, business rules, business data configurations and process flows etc.) when handling change requests and other similar support work
  • Understand the client issues and quickly do a deep dive to understand the root cause (either by reviewing the code-base or by reviewing the solution architecture) and identify possible solutions
  • Independently solve the issue through direct action or take ownership to work with different internal stakeholders to resolve the issue within the shortest possible time
  • Focus on the highest quality for every artefact that your deliver and ensure that you deliver them right the first time, every time and regularly document all the support activities and issue resolutions for driving knowledge across the organization
  • Take part in  regular reviews and RCAs to identify any risks, potential escalations and to identify the mitigation strategies and execute the same
  • Prepare various reports that need to be shared with internally and externally. Examples are RCA report, SLA compliance report, Weekly/monthly tickets status report.
  • Work along with the other cluster managers and cluster leads to identify trends across all the projects you handle
  • Continuously look for ways to reduce development cycle time, effort and cost across our support projects and associated CRs
  • Contribute by providing contents to our learning and knowledge management initiatives
  • Contribute in providing inputs that innovate and improve our engineering and support process

Preferred skills

Working experience in  PLSQL , Oracle DB

Working knowledge in Java and banking domain is an add on