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Technical Support Engineer

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Brief description :

Key Responsibilities

  • Handling server related issues.
  • To handle customer supporting and resolve network issues remotely.
  • Maintain monthly reports and provide inputs regularly.
  • Proactive monitoring of networking.
  • Management and resolution of technical issues logged by customers in the U.K.
  • To manage, maintain and develop own technical expertise.
  • Contribute to technical support knowledge base.


Minimum Qualification and Experience

  • 1 - 3 years of work experience in technical support environment. Certified in MCP, MCSA.

Preferred skills

Mandatory Skills

  • Experience in Active directory & group policies, DNS, DHCP, TCP/IP, IIS.
  • Experience in Win 2008/2012 servers, Win 7,8,10 clients.
  • Experience in managing Antivirus products
  • Experience in Proactive monitoring and first time fix.


Desired Skills

  • Knowledge of NetOp or other remote connectivity tools.
  • Should be QA / process oriented.


Competency Requirement

  • Good communication skills, both written and verbal.
  • Ability to learn and pick up new applications and technologies.
  • Good analytical and problem solving abilities with a logical approach.
  • Good planning, organising and time management skills.
  • Should be a team player with a co-operative outlook.