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Technical Support Engineer (Networking and Windows)

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Brief description :

Key Responsibilities

  • Management and resolution of technical issues logged by customers in the U.K.
  • Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction.
  • To manage, maintain and develop own technical expertise.
  • Contribute to technical support knowledge base.


Minimum Qualification and Experience

  • Should be a Graduate with at least 3 to 5 years of work experience in a similar role.

Preferred skills

Mandatory Skills

  • Configuring and troubleshooting VLANs, switches, routers.
  • Familiar with Wireless technologies like Meru, Cisco, Ruckus networks.
  • Expertise in Win 2008R2/2012R2 Servers administration.
  • Expertise in Virtualization technologies like VMWare, Hyper-V.
  • Familiar with storage technologies, SAN and RAID concepts.
  • Expertise in Win 2008R2/2012R2 servers, Win 7,8,10 clients.
  • Expertise in Active directory, Group Policies, DNS, DHCP, WSUS, WDS, TCP/IP, IIS.
  • Experience in managing Antivirus products (Symantec Endpoint Protection, TrendMicro & ophos).
  • Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM).


Desired Skills

  • Knowledge of remote support tools.
  • Exposure to Apple technologies.
  • Exposure to basic PowerShell commands.
  • Exposure to Windows Remote Desktop Services (RDS) and Citrix XenApp.
  • Experience with email solutions Microsoft Exchange 2010/2013 and Office 365.
  • Exposure in troubleshooting hardware issues.


Competency Requirement

  • Should be customer focused with an eye on customer satisfaction.
  • Excellent communication skills, both written and verbal.
  • Good planning, organizing & time management skills.
  • Must be a team player, energetic with a positive attitude.
  • Knowledge of ITIL framework.