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Service Analyst L1 & L2

Closing on:


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Brief description :

  • Identifying incidents and its impact, Incident investigation and diagnosis
  • Takes incident resolution actions to restore service to customers
  • Monitoring Incident details, including the configuration Items affected
  • Detection of possible Problems proactively and the assignment of them to the Problem Management team.
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed and update the progress till resolution
  • Escalating the incident/problem as necessary per escalation policies
  • Project data monitoring, analysis and reporting
  • Report preparation and analysis
  • Client request fulfillment

Preferred skills


  • Technical Graduates (preferably BE/B.Tech -, BCA/MCAs)
  • Freshers can also apply
  • Good written and verbal communication skills to present findings and recommendations
  • Proficiency in MS Office applications (MS Excel ( Vlookup ,Pivot table, MS Word , MS Power point)
  • Basic hands on knowledge in SQL (SQL Server, MySQL)
  • Understanding of  basic networking and server level troubleshooting
  • Flexible to work in rotational shifts with rotational work days /week offs as per project requirements ( Mandatory)
  • Fast learner, dynamic and flexible across multiple projects.
  • Candidates should not have any  backpapers in their academic