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Walk In -Service Analyst

Closing on:

15/02/2018

Contact email

hrtvm@arssoftware.com

Brief description :

Walk In -Service Analyst( Freshers )
  • Walk in Drive from Feb 12  (Mon) to Feb 15 ( Thu) 
  • Identifying incidents and its impact, Incident investigation and diagnosis
  • Takes incident resolution actions to restore service to customers
  • Monitoring Incident details, including the configuration Items affected
  • Detection of possible Problems proactively and the assignment of them to the Problem Management team.
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed and update the progress till resolution
  • Escalating the incident/problem as necessary per escalation policies
  • Project data monitoring, analysis and reporting
  • Report preparation and analysis
  • Client request fulfillment

Preferred skills

  • Technical Graduates (preferably B.Tech IT, Computer Science , Mechanical Eng with Computer knowledge-, BCA/MCA/ Msc IT with good percentage of marks 
  • Male candidates preferred
  • Good written and verbal communication skills to present findings and recommendations
  • Proficiency in MS Office applications (MS Excel ( Vlookup ,Pivot table, MS Word , MS Power point)
  • Basic hands on knowledge in SQL (SQL Server, MySQL)
  • Understanding of  basic networking and server level troubleshooting
  • Flexible to work in rotational shifts with rotational work days /week offs as per project requirements ( Mandatory)
  • Fast learner, dynamic and flexible across multiple projects.
  • Candidates should not have any  backpapers in their academic

Walk in venue

Walk in from Feb -12 ( Monday ) to Feb 15 ( Thrusday )

Time : 10  am to 5.30 pm

Venue : ARS Traffic , Nila First Floor