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Service desk

Closing on:

11/11/2017

Brief description :

Walkin Drive_11 Nov 17_Service desk @ Allianz Tvm

Maintenance of 75% first line fix rate

Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki

Raising accurate tickets in the CRM Tool Service now

Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk

Incident management encompassing incidents assigned to other support teams

Setting customer expectation by allocating an appropriate priority to an incident
 

Preferred skills

Excellent written and verbal communication skills.
Demonstrably high focus on customer service
Should have excellent probing and trouble shooting skills.
Maintenance and development of working procedures
Remote Software installations.
Provision of remote desktop support to all customers.
IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows XP ,Windows 7 operating system

Walk in venue

 

Venue: ALLIANZ,3 floor, Tejaswini,Technopark

Date: 11th Nov 17

Interview time 9.00 am -2.00 pm