Brief description :
Walkin Drive_11 Nov 17_Service desk @ Allianz Tvm
Maintenance of 75% first line fix rate
Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki
Raising accurate tickets in the CRM Tool Service now
Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
Incident management encompassing incidents assigned to other support teams
Setting customer expectation by allocating an appropriate priority to an incident
Excellent written and verbal communication skills.
Demonstrably high focus on customer service
Should have excellent probing and trouble shooting skills.
Maintenance and development of working procedures
Remote Software installations.
Provision of remote desktop support to all customers.
IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows XP ,Windows 7 operating system
Walk in venue
Venue: ALLIANZ,3 floor, Tejaswini,Technopark
Date: 11th Nov 17
Interview time 9.00 am -2.00 pm