Thiruvananthapuram
31°C
Trivandrum
31°C
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Senior Service Desk

Closing on:

18/02/2018

Brief description :

Desired Profile

  • Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
  • Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
  • Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
  • Should have work knowledge in any ticketing tools
  • Provision, install, and maintain all workstations, desktop/laptop, local or remote, along with associated peripheral devices
  • Maintain hardware and software work station configuration templates
  • Identifies recurring and similar incidents to be documented and followed up as known errors are found by more senior technology staff.
  • Implements resolutions of incidents using known error processes as directed.
  • Ensures compliance with policies and procedures, specifically generating documentation required for end-user support
  • Knowledge in ITIL framework
  • Knowledge in Information Security concepts aligning to ISO 27001 standards
  • Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
  • Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets.
  • Shall report incidents related to security of information to concerned authorities.

Preferred skills

  • Engineering/Science graduate with at least 3+ years of experience or 4+ years of experience with a 3-year diploma
  • Certifications: MCP/MCSE