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Customer Care -Team Lead

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Brief description :

We are looking for an experienced, dynamic Team Leader on immediate appointment for managing the call center of one of the biggest financial, non-banking institutions in the state.

Job code: TL_CS_02/07/18_KFE

Preferred skills

The incumbent must be:

  • a graduate in any field with an experience of minimum 2years in handling an organized call center
  • should have an experience in handling a call center with minimum 10 agents during the experience period
  • should work closely with the management, sales and marketing team and coordinate the call center executives to provide a variety of services to clients across the globe
  • should hold strong ownership of things and could excel in bringing out of the box ideas and implement the same thereby bringing excellence in customer support system
  • should possess the best in class verbal and writing skills both English and Malayalam
  • required to work in rotational shifts, night shifts and even on public holidays
  • should possess strong analytical skills with excellent command over Microsoft Word, Excel, Power point or similar automation tools
  • should develop, execute and maintain reports related to operational as well as human resources
  • should be self-trained in every aspect of call center like from query handling, information disposal to maintenance on systems and resources and also conduct training sessions periodically
  • will be responsible in recruiting, training and maintaining the quality of resources under his command
  • Should train the executives in operations like handling queries and complaints through inbound calls, e-mails, chats, WhatsApp or social media and also escalate it to higher levels and follow up until closure
  • Shall over hear calls attended by the CSRs and verify that the calls are handled as per the industry standards – shall attend or intervene the same if required at any levels of services
  • Should be up to date on information on latest research and industry trends and train the executives on the same
  • Should report contingencies in the functioning of CC to the managerial level and take appropriate actions in the first level itself to prevent further
  • Should be willing to join on call ­­­­­


We have an immediate requirement for dedicated professionals to join our Team.

Please register the subject line with Job code: TL_CS_02/07/18_KFE

Interested candidates may please send in you resumes to

For queries please contact: +918086800203


We have an immediate requirement for dedicated professionals to join our Team.

Interested candidates may please send in you resumes to