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Technical Customer Support Advisor (Evening Shift)

Closing on:

30/09/2018

Brief description :

 

  • Minimum of three (3) years of experience in a technical role providing remote support in a technical service desk environment, with a track record of achieving productivity goals;
  • Experience in providing remote technical support for medium to large technical environments is required;
  • Experience with process adherence and suggesting improvements to processes;
  • Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients;
  • Professional background will ideally include work experience working for an information technology consulting or services firm, servicing clients remotely with Windows Platform and applications, Desktops, Servers, Hardware and end-user application troubleshooting and escalations;
  • Technical experience required includes remotely supporting Desktop Systems, Hardware, end-user applications and Networking technologies in a call center environment; 
  • Demonstrated technical proficiency in Microsoft Operations Manager 2005, System Center Operations;
  • Demonstrated passion for excellence and impeccability and for providing unparalleled service to all levels of end-users including executives and field personnel, and delivering solutions to meet their needs;
  • Proven problem solving, conceptual thinking, and analytical abilities.
  • Experience with Virtualization (Hypervisors, VMware, Xen) preferred

 

Preferred skills

Highly Desired

  • Bachelors’ degree in Computer Science, Management of Information Systems
  • A+, MCP, and / or MCSE Certifications