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Voice Engineer

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Brief description :

Job Openings: - Voice Engineer

Experience Preferred: - 4 Years – 8 Years

Educational Qualification: - Graduate in Engineering Field.


Roles & Responsibilities: -


This role is responsible for the monitoring, ongoing improvement, and management of the core voice infrastructure for consumer and small business services.

Key accountabilities :- 

• Reporting to the Infrastructure Operations Manager, your key responsibility is to support and maintain our customer facing voice platform including all break fix, vendor support, core functionality and improvements.

• You will support our Level 1 and 2 NOC team in learning and applying the fundamentals of voice engineering, allowing them to triage and respond to standard support/troubleshooting requests.

• You will create and maintain support documentation including troubleshooting and escalation guides.

• Maintain our total availability SLA of >99%.

• Maintain stability and usability of VoipSwitch platform by monitoring (using VoipMonitor) for alerts,performance and unusual activities.

• Support corporate customers with Cisco CUCM, UCCX capabilities.                                                             

    Key Skills: -   

   Strong knowledge and understanding of the Cisco voice platforms (CUCM, UCCX, Finesse etc) is mandatory – Minimum CCNPV, CCIE highly desirable.


• Strong experience with SIP VoIP protocols including call signaling codes and processes

• Strong understanding of VoIP codecs and transcoding procedures, SIP packets (especially SDP payloads), SIP registration processes, toll fraud prevention techniques and ATA management.

• Expert understanding of using Wireshark (or similar) to open PCAP traces and reconstruct calls

• Strong client-facing, internal written and verbal communication skills

• Strong organisational skills including attention to detail

• Good understanding of Linux Ubuntu/Centos

• Proven experience in securing systems and applications in compliance with PCI-DSS

• Highly developed technical knowledge, analytical and conceptual skills with the proven ability to adapt to new situations and develop highly creative solutions to complex network/voice problems.

Preferred skills

Mandatory Skills :-

CISCO experience 

Excellent Communication.