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Senior Customer Support Executive

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Brief description : is a high energy workplace. The Customer Support Executive will be responsible for providing a positive customer experience that will lead to improved customer satisfaction. Duties include, but are not limited to the following; 

1. A professional approach in answering calls, chats and emails; and provide information about products/ services, taking input of issues and their redressal thereof. 
2. Maintaining records of transactions and interactions. 
3. Appropriate and timely follow-ups wherever required. 
4. Escalate unresolved queries to respective departments for accurate redressal. 

Preferred skills

1. Excellent communication skills (US/ UK Accent preferred) 
2. Preference will be given to candidates with 2+year experience in similar role. 
3. Sales experience preffered
4. Good listening and problem-solving skills 
5. Ability to handle pressure 
6. Good interpersonal skills 
7. Willing to work in night shift